Handling & Shipping

Yes, it's true! We ship to almost all countries for free!

All prices on the website include FREE standard shipping worldwide. Your hair systems are shipped from our warehouses located in China or Philadelphia (USA), Hong Kong.

It will take 1-2 business days to process stock order, and 3-6 weeks for custom made order.  Regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. We do NOT ship orders the same day. Please allow up to 1-2 business days for orders to process (for example, if you order on Monday, your order should ship out on Tuesday or Wednesday). You will receive a confirmation e-mail with the tracking link once your order ships. Express shipping options and any other third-party fees are non-refundable.

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided. 

DESTINATION SERVICE ESTIMATED TIME TAXES/DUTIES
United States FedEx or DHL or UPS 3-5 Business Days No Taxes 
Canada USPS Priority and Canada Post 5-15 Business Days No Taxes 
European Union (EU) DHL Express*/GLS 1-5 Business Days No Taxes 
International¹ DHL Priority 4-7 Business Days* Charged by Country

*We now use DHL as our new shipping provider.

Most international orders will now be shipped from our warehouse in Hong Kong or Netherlands (as per available stock), which will greatly expedite the shipping times for your order.  

TRACKING YOUR ORDER

You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

 

COURIER PHONE NUMBERS

COURIER PHONE GET HUMAN INSTRUCTIONS
USPS 1-800-275-8777 Press 0 , then 0, then press 5, then 5, then 2
FedEX 1-800-463-3339  Keep saying "Speak to a representative" at each prompt
UPS 1-800-742-5877 Press 0 at each prompt, ignoring messages 
Canada Post
1-800-267-1177
Press 0 at each prompt, ignoring messages
DHL Express Varies by country Click here for customer support
Hongkong Post Speedpost 852-2921-2222 Press 8, then press 5
GLS  Varies by country
Click here for customer support

INTERNATIONAL TAXES AND DUTIES

International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by NewHairLine, and thus cannot be refunded. 

We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

Please note that DHL pays on your behalf for any duties and taxes that are due on the goods, as soon they enter the country. This simple process ensures that the courier can deliver your package in shortest possible transit time. The goods are released to you only upon the full repayment of any duties and taxes that were paid on your behalf. On some occasions, you may receive an invoice from DHL after the delivery of goods, for the charges they have paid on your behalf at the destination, plus a small administration fee. 

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at info@newhairline.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it's too late for our team to cancel your order, you can return your order to us once you've received it.

Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.